Kelly Sippell, University of Michigan Press; Randi Reppen, Northern Arizona University; Robin Persiani, Sierra College
Paper: A
Hyatt Regency C
8:00 a.m. – 8:45 a.m.
Many newcomers hold or desire jobs in the hospitality and travel industry. A new textbook is demonstrated that offers a variety of activities that will prepare newcomers for situations they will encounter in their work in hotels or other travel-related companies. Samples provided.